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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which statements are true about the benefits HP Premium+ Support provides to HP channel partners? (Select two.)

A. Provides reactive identification and resolution of hardware health issues
B. Limits support for employees in hybrid work environments
C. Secures front-end revenue from the initial sale while relying on HP for ongoing support of the devices
D. Helps enhance your profits by increasing your margin when selling HP devices
E. Minimizes the partners' scale and reach to better focus on end-user support

Answer: C,D

Explanation:
HP Premium+ Support provides channel partners with several financial and operational benefits. First, it enables partners to enhance their margins when selling HP devices by bundling Premium+ Support services, thereby offering a more comprehensive solution (C). Second, it allows partners to secure front-end revenue from the initial sale while relying on HP to provide ongoing device support (D). This reduces the partner's operational load while still ensuring the customer receives top-tier support, which can be particularly useful in scaling operations
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html

NEW QUESTION # 13

Answer:

Explanation:

Explanation:
A close-up of a list of text Description automatically generated

Here is the correct matching of theHP Hardware Support Services Care Packwith the service it provides:
* HP Essential SupportService it provides: Includes Pick-Up and Return and HP Care
* HP Premium SupportService it provides: Technician dispatched to business or home office for repairs with next business day response or adjusted coverage service windows to fit your customers' needs
* HP Premium+ SupportService it provides: HP's fastest device support service, providing reliable response and resolution to hardware issues before they affect employee productivity These support levels offer different tiers of service to meet various customer needs, ranging from basic hardware support to premium services with faster response times and comprehensive coverage

NEW QUESTION # 14
A customer's HP Care Pack Service will expire in four months.
What should you recommend that this customer purchases?

A. OHP Post Warranty Support Services as soon as possible to ensure continued protection of the customer's existing personal devices
B. HP Post Warranty Support Services no earlier than the last 90 days of the existing coverage period and no later than 30 days after the existing coverage period has expired
C. HP Collaborate Services to help the customer's employees avoid unexpected technical problems after coverage from the HP Care Pack expires
D. HP Device Media Retention Services to allow the customer to retain data that would otherwise be lost upon expiration of the HP Care Pack Service

Answer: B

Explanation:
HP Post Warranty Support Services provide extended protection beyond the expiration of an initial Care Pack or warranty period. These services are critical for customers who want to ensure continued support for their devices without interruptions. According to HP's guidelines, the best time to purchase Post Warranty Support Services is within a window that starts 90 days before the expiration of the current coverage and extends up to
30 days after it expires. This ensures there is no lapse in coverage and the customer continues to receive support for their devices.
HP also offers other services, such as Device Media Retention, which allows customers to retain defective hard drives after replacement, but this is more focused on data retention during device repairs rather than extending support post-warranty. HP Collaborate Services and other proactive services are helpful but are not designed specifically for extending support coverage after a warranty expires. Hence, the most suitable option is HP Post Warranty Support Services

NEW QUESTION # 15
Which coverage does HP Post Warranty Support Service provide?

A. Access to Level 2 help desk technicians
B. Extension beyond 12 months if needed
C. No-cost device repairs made with certified HP parts
D. Additional 12 months of support based on the product's base warranty or selected Support Service package

Answer: D

Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable

NEW QUESTION # 16
Which features do the Predefined Asset Tags include? (Select two).

A. Device data that can include HBMA, UUID, WLAN, Serial Number, PKID, and MAC address
B. Custom logo
C. BIOS asset tagging
D. Predefined artwork and placement of the tag on the device chassis and/or packaging

Answer: A,D

Explanation:
HP's Predefined Asset Tags feature the ability to include essential device data such as hardware-based media access (HBMA), UUID, WLAN, serial numbers, PKID, and MAC addresses (A). Additionally, HP offers predefined artwork and placement of the asset tag on either the device chassis or packaging, allowing for easier identification and asset management (B). This feature helps streamline inventory control and device management processes for enterprises

NEW QUESTION # 17
......

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